At Happy Toyland Shop, we want every toy to bring endless smiles! If something isn’t quite right with your magical purchase, our elves are here to make it better. Please review our fairy-tale returns policy below.
🧸 Who Can Return Items?
We happily accept returns and exchanges from all our wonderful customers worldwide (except some Asian and remote areas) within 15 days of receiving your package. Your satisfaction is as important to us as playtime is to children!
🚫 Items That Can’t Be Returned
To keep the magic alive for all children, we cannot accept returns of:
- Collectible Surprise Toys (once opened, the surprise is revealed!)
- Personalized or custom-made items (made especially for your little one)
- Opened plush toys (unless defective)
- Clearance items (marked as final sale)
🔁 How to Return or Exchange
Follow these simple steps to start your return or exchange:
- Contact our workshop elves at [email protected] within 15 days of receiving your order
- Include your order number and whether you’d like a refund or exchange
- Wait for return instructions – we’ll email you within 2 business days
- Package your return carefully – include all original packaging and tags
- Ship it back to us at:
7 Underwood Place Northwest, Washington, US 20012
📝 Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Happy Toyland Elves,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [List item names]
Reason for return: [Brief explanation]
Preferred solution: [Refund/Exchange for (specific item)]
Thank you for your help in spreading toy joy!
Best wishes,
[Your Name] [Your Email Address]
💰 Refund Information
Once we receive your return:
- Refunds will be processed within 5-7 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable (unless the item was defective or our mistake)
- For exchanges, we’ll ship your new item once we receive the return
📦 Return Shipping
You’re responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping service – our elves want to ensure your return finds its way back to our workshop safely!
✨ Remember: All returned items must be in original condition with tags attached and packaging intact. Toys should be as magical as when they left our workshop!
❓ Need Help?
Our friendly elves are always ready to assist! Contact us at [email protected] with any questions about returns or exchanges.
✨ Where every return is handled with as much care as we pack our toys! ✨